FAQs
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the items we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through the additional notes section during the order process or via email prior to purchasing. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests.
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment.
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item is damaged during shipment this MUST be reported to our shop within 48 hours of the package arriving.
For us to be able to submit an insurance claim:
**You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
Do you offer rush production?
All orders will be processed in our standard 1-3 business days.
As part of the order process we ask what date you need your item/s to arrive by and will try to make sure we meet this request, otherwise will make contact if we feel this won't be possible.
What if my package is delayed/lost in transit or stolen?
Favour & Son is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen, or circumstances that are beyond our control.
Once we hand your item over to the shipping carrier it is their responsibility to deliver the item - please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you may be able to obtain the
GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order.
For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/ seller for ANY reason the customer is responsible for paying for re-shipment.
What if I don't respond to my photo proof?
If we do not get a response on approvals of proofs of custom orders, we will wait for 48 hours and then make the order and ship it.
My order did not reach me on time. Can I return it?
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date.
We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline.
We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.